Terms and Conditions and Accessibility

Terms of Use

The Somerset End of Life Care and Bereavement Support website is provided for information only. We have taken every care to ensure that the information contained in this website is accurate, complete and kept up-to-date. However, medical knowledge is constantly changing and we cannot guarantee that all of the information is accurate and consistent with current NHS practice.

The information given should not be considered to be a substitute for medical care by a health care professional. You should always check with your doctor if you have any concerns about your condition or treatment.

The Somerset End of Life Care and Bereavement Support website cannot accept responsibility for any loss, damage or expense resulting from the use or misuse of this information. We cannot guarantee uninterrupted access to this website, or the sites to which it links.

The Somerset End of Life Care and Bereavement Support website is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Such links are provided for information and convenience only.

Privacy Policy

The NHS is committed to the privacy of individuals using this website. We do collect personal information as part of our portfolio registration process, the information you provide is solely for the purpose of this website and it's functionality. Any confidential information you provide to us is governed by the NHS Data Protection Policy and Codes of Conduct.

We do analyse the server log files which contain details of the Internet address (IP address) of computers using the site, pages looked at, the times of day and the type of web browser used. None of this information is linked to individuals.

This privacy statement discloses the privacy practices for Somerset End of Life Care and Bereavement Support website and it applies solely to this website.

Our Accessibility Statement

This website is run by the End of Life Care Education Strategy Group, working under Somerset CCG. We are a multi-organisational team.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams may not have captions
  • some of our pages and online forms are difficult to navigate using just a keyboard
  • the skip to the main content link may not work on all pages

What to do if you cannot access parts of this website If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email EOLCEducation@SomersetFT.nhs.uk

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can email EOLCEducation@SomersetFT.nhs.uk

Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility The Somerset EOLC Education Strategy Group is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Navigation and accessing information

It’s not possible for users to change text size above 250% without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility We hyperlink to a large number of other websites and third party sites which we know do not meet the required level of accessibility. If you have any issue accessing any of these external websites please contact us so we can work with our external partners to get you the information you need in the format that works for you.

This statement was prepared on 26th August 2021.